Privacy Policy
How Laundrylux handles personal information submitted through this website.
Last updated: 21 August 2026.
Who we are
Laundrylux Ltd is the controller of personal information collected through this website. Laundrylux Ltd is registered in England and Wales under company number 14592621. Our registered office is 19-20 Bourne Court, Southend Road, Woodford Green, Essex IG8 8HD. Our operating contact address is 18 Carlisle Road, London NW9 0HL.
You can contact us at info@laundrylux.co.uk or on 020 8092 8875.
Information we collect
When you contact us through the website, by email or by telephone, we may collect your name, work contact details, company or hotel name, telephone number and the information contained in your enquiry or correspondence. Our website hosting provider may also process standard technical information such as IP address, browser type, device information and server logs for security, reliability and troubleshooting.
How we use your information
We use personal information to respond to enquiries, provide requested information, discuss or provide our services, manage prospective and existing business relationships, maintain the security and operation of the website, and meet legal or regulatory obligations.
Our lawful bases
Depending on the circumstances, we process information because it is necessary for our legitimate interests in operating and developing our business and responding to business enquiries, because it is necessary to take steps at your request before entering into a contract or to perform a contract, or because we must comply with a legal obligation.
Who we share information with
We may use trusted service providers that support our website, email, IT systems and professional administration. They may process information only as needed to provide those services. We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights. We do not sell personal information.
Third-party website resources
This website may load fonts or media from third-party content delivery services. When your browser requests those resources, the provider may receive technical information such as your IP address and browser details. We keep third-party services under review and will update this policy if the way the website uses them materially changes.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including to manage a business relationship and meet legal, accounting or record-keeping requirements. We then delete or securely dispose of it when it is no longer required.
Your rights
Depending on the circumstances, UK data protection law may give you rights to request access to your personal information, ask us to correct or erase it, restrict its use, object to certain processing, or receive certain information in a portable format. Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing.
To exercise a privacy right, contact info@laundrylux.co.uk. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will be published on this page with its revision date.